Contact Us
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Disclosure Management
certentdmsupport@insightsoftware.com
+ 1-888-301-4117 + 1-925-401-7886 |
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| Technical Support | Formatting Services | XBRL | Product Feedback |
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Technical Support
Email: certentdmsupport@insightsoftware.com
- Please include: the name of the report, a screenshot of the issue, and the date you plan to file
Phone: + 1-888-301-4117 (US) or + 1-925-401-7886
| Support Hours | ||
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| Days | Eastern Time | Pacific Time |
| Monday - Friday | 9 a.m. to 8 p.m. | 6 a.m. to 5 p.m. |
The after-hours triage call center directs issues to appropriate staff.
Formatting Services
Email: CI-formatting.services@insightsoftware.com
- Request an HTML review
- Ask a question about formatting, HTML, or linking
- Request formatting assistance, such as paid formatting services or document set-up
Response is typically the same business day.
XBRL
Contact your dedicated accountant by phone or email for answers to questions about:
- ElementThe representation of a financial reporting concept, including: line items in the face of the financial statements, important narrative disclosures, and rows and columns in tables. selection
- Tagging
- Validation
- Reviewing XBRLExtensible Business Reporting Language (XBRL) is an XML-based standard for defining and exchanging business and financial performance information.
For more information, see XBRL Services.
Product Feedback
To share your thoughts with our Product Management team, see Product Feedback.
Support hours, customer service, customer support, phone number, help, product feedback