Reinstall DM Word

If instructed by our Support team, please follow these steps to uninstall and then re-install the DM Word add-in. Local administrator rights are recommended during the installation. For further assistance, please Contact Us.

Uninstall DM Word

To uninstall the DM Word add-in:

1. Open a blank Microsoft Word document.
2. On the File tab, click Options.
3. In the Add-ins section, in the Manage dropdown, select COM Add-Ins, then click Go.
   
   
4. Click on Disclosure Management, then click Remove. Click OK.
   
   
5. Open Windows File Explorer (Windows key + E).
6. Click on the path in the address bar and delete it. Type %appdata%, then press Enter.
   
   
7. In the …/AppData/Roaming folder, delete both the Certent and Rivet folders.
   
   
8. In the Windows Explorer address bar, click AppData to go up one folder. Open Local, then Apps, then delete the folder 2.0.
   
   

Reinstall DM Word

9. Log into the Disclosure Management Console (DMC) and Open a Report, which will reinstall the DM Word add-in and then launch the report.