Microsoft Office Update Channel
Required Version
Every DM user must use 32-or 64-bit Microsoft Word with:
- semi-annual update channel
- version 1804 or prior
Checking Your Current Version
To check your version and update channel, click on File > Account.
Possible Issues in DM Word
Later versions may cause temporary issues with viewing two areas in Certent DM Word:
- View Tagging Table may appear as a blank gray window
- DM Designer Panel may appear black with a startup message at the top
Setting Update Channel
To resolve the issue, please request that your IT department:
- Change the update channel to the Semi-Annual channel. This update channel is intended for businesses other than software developers; for more information, see: https://docs.microsoft.com/en-us/deployoffice/overview-of-update-channels-for-office-365-proplus.
- After changing to the semi-annual channel, update the version of Microsoft Office: In Word, click File > Account > Update Options, From the drop-down menu, select Update Now.
- In Word, verify in File > Account that the Microsoft Office version is now 1804 or prior and set to the semi-annual channel.
- For further assistance, Contact Us.
Registry Key
If setting the update channel with the steps above does not show the change to the semi-annual channel and prior version, please request that your IT department Contact Us.
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