Microsoft Office Update Channel

Required Version

Every DM user must use 32-or 64-bit Microsoft Word with:

  • semi-annual update channel
  • version 1804 or prior

Checking Your Current Version

To check your version and update channel, click on File Account.

Possible Issues in DM Word

Later versions may cause temporary issues with viewing two areas in Certent DM Word:

  • View Tagging Table may appear as a blank gray window
  • DM Designer Panel may appear black with a startup message at the top

Setting Update Channel

To resolve the issue, please request that your IT department:

  1. Change the update channel to the Semi-Annual channel. This update channel is intended for businesses other than software developers; for more information, see: https://docs.microsoft.com/en-us/deployoffice/overview-of-update-channels-for-office-365-proplus.
  2. After changing to the semi-annual channel, update the version of Microsoft Office: In Word, click File Account Update Options, From the drop-down menu, select Update Now.
  3. In Word, verify in File Account that the Microsoft Office version is now 1804 or prior and set to the semi-annual channel.
  4. For further assistance, Contact Us.

Registry Key

If setting the update channel with the steps above does not show the change to the semi-annual channel and prior version, please request that your IT department Contact Us.

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