Proxy/ Firewall Issues
Word or Excel Opens Without Certent DM Add-In
If you cannot see the report or you see a blank report, DM may be frozen due to a proxy, firewall, or group policy restriction.
Run a Fiddler trace to identify the point at which the download is stopping, or the system is failing to connect.
Installation Stops on DMC
See Installation Troubleshooting for causes and recommendations.
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