Proxy/ Firewall Issues

Word or Excel Opens Without Certent DM Add-In

If you cannot see the report or you see a blank report, DM may be frozen due to a proxy, firewall, or group policy restriction.

Run a Fiddler trace to identify the point at which the download is stopping, or the system is failing to connect.

Installation Stops on DMC

See Installation Troubleshooting for causes and recommendations.